Due to the nature of our products, all sales are final.
We do not accept returns or offer refunds once an order has been shipped. This policy ensures product integrity, safety, and compliance with research-use standards.
Exceptions
We may offer replacements or refunds only in the following cases:
- You received the wrong product
- Your order was damaged during shipping
In such cases, you must contact us within 48 hours of delivery with clear photographic evidence.
Order Cancellations
Orders may only be canceled if they have not yet been processed or shipped.